Privacy Policy – fb002 Online Casino Philippines

1. Introduction

1.1 fb002 is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy applies to all users of the fb002 website, mobile platform, and related services, including registered players, prospective players, and visitors who browse fb002.org without creating an account.

1.2 This Policy should be read alongside the fb002 Terms & Conditions, which govern the overall use of our Services. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

1.3 fb002 processes personal data only for legitimate purposes, using lawful grounds, and for no longer than is necessary to fulfil those purposes or comply with applicable legal obligations.

2. Data Controller

2.1 For the purposes of applicable data privacy law, fb002 acts as the Personal Information Controller (PIC) in respect of personal data collected through the fb002 platform. fb002 determines the purposes and means of processing personal data collected from its players and site visitors.

2.2 Where fb002 engages third-party service providers (such as payment processors, game studios, or analytics providers) to process personal data on its behalf, those parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with fb002's instructions and applicable law.

3. Data We Collect

fb002 may collect and process the following categories of personal data:

3.1 Registration & Identity Data

3.2 Financial Data

3.3 Gaming & Activity Data

3.4 Technical & Device Data

3.5 Communication Data

Records of your communications with fb002 customer support, including chat logs, email correspondence, and any feedback or complaints submitted through the platform.

4. How We Collect Data

4.1 Directly from you — when you register an account on fb002, complete identity verification, make a deposit or withdrawal, contact support, respond to a survey, or participate in a promotion.

4.2 Automatically — through cookies, log files, and tracking technologies when you access and interact with the fb002 platform. This includes page visits, click patterns, session durations, and device identifiers.

4.3 From third parties — including identity verification agencies (for KYC compliance), payment processors (for transaction confirmations), and fraud prevention services.

5. How We Use Your Data

fb002 uses collected personal data for the following purposes:

• Creating, managing, and maintaining your fb002 player account;
• Processing deposits, withdrawals, and related financial transactions;
• Verifying your identity and age in compliance with PAGCOR and anti-money laundering requirements;
• Providing, operating, and improving the fb002 platform and its game offerings;
• Detecting and preventing fraud, abuse, collusion, and other prohibited activities;
• Sending transactional communications (account confirmations, withdrawal notifications, security alerts);
• Sending promotional communications where you have opted in to receive them;
• Enforcing the fb002 Terms & Conditions and Responsible Gaming Policy;
• Complying with legal obligations, regulatory requirements, and law enforcement requests;
• Analysing platform usage to improve user experience and game performance.

6. Legal Basis for Processing

fb002 processes personal data under the following lawful bases as recognised by the Philippine Data Privacy Act:

• Contractual necessity — processing required to provide the Services you have contracted for by accepting the Terms & Conditions;
• Legal obligation — processing required for fb002 to comply with PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legislation;
• Legitimate interests — processing for fraud prevention, platform security, and improving the quality of fb002 services;
• Consent — processing for direct marketing communications, where you have provided specific, informed consent that may be withdrawn at any time.

7. Data Sharing & Disclosure

7.1 fb002 does not sell, rent, or otherwise transfer personal data to third parties for their own commercial or marketing purposes.

7.2 fb002 may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and card networks, to facilitate deposits and withdrawals;
• Identity verification providers — for KYC and age verification compliance;
• Game providers — to the extent necessary to deliver game services (typically limited to session tokens and game log data);
• Fraud prevention and security services — to detect and prevent abuse of the fb002 platform;
• Regulatory authorities — including PAGCOR and law enforcement agencies, where required by law or court order;
• IT and platform infrastructure providers — solely for the purpose of hosting and maintaining the fb002 platform.

7.3 In the event of a merger, acquisition, or sale of all or substantially all of fb002's assets, player data may be transferred as part of that transaction, subject to the same privacy protections set out in this Policy.

8. International Data Transfers

8.1 Some of fb002's service providers and game studios may be located outside the Philippines. Where personal data is transferred internationally, fb002 ensures that adequate safeguards are in place — such as contractual data protection clauses equivalent to the standards required under Philippine law — to protect the rights of Filipino data subjects.

8.2 fb002 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate protective measures.

9. Data Retention

9.1 fb002 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. In practice:

• Account data is retained for the lifetime of your active fb002 account and for a minimum of five (5) years following account closure, to comply with anti-money laundering and PAGCOR recordkeeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Communication records (support correspondence) are retained for three (3) years;
• Technical and log data is retained for up to twelve (12) months.

9.2 Once data is no longer required, fb002 will securely delete or anonymise it in accordance with its data disposal procedures.

10. Cookies & Tracking Technologies

10.1 fb002 uses cookies and similar tracking technologies to operate the platform, maintain login sessions, remember player preferences, detect fraud, and analyse platform usage. The categories of cookies used include:

• Strictly necessary cookies — required for the platform to function, including session management and security tokens;
• Performance cookies — used to understand how players interact with the fb002 platform in aggregate, for performance optimisation;
• Functional cookies — used to remember player preferences such as language settings and display options.

10.2 You may configure your browser to refuse or delete cookies, but this may affect the functionality of the fb002 platform. Strictly necessary cookies cannot be disabled without impairing the operation of the platform.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to personal data held by fb002:

• Right to be informed — to know what data fb002 collects and how it is used;
• Right of access — to obtain a copy of personal data fb002 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of personal data, subject to legal retention obligations;
• Right to object — to object to the processing of your data on grounds relating to your particular situation;
• Right to data portability — to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact fb002 through the support channels available on the platform. fb002 will respond to data subject requests within thirty (30) days of receipt.

12. Security Measures

12.1 fb002 implements technical and organisational security measures appropriate to the risk level associated with the personal data it processes. These measures include: SSL/TLS encryption for data in transit; encryption of sensitive data at rest; access controls and role-based permissions for internal staff; regular security audits and vulnerability assessments; and multi-factor authentication options for player accounts.

12.2 In the event of a personal data breach that poses a risk to player rights, fb002 will notify affected individuals and the National Privacy Commission as required by Philippine law, within the timeframes prescribed by regulation.

13. Children & Minors

13.1 The fb002 platform is strictly intended for individuals aged 21 years and above. fb002 does not knowingly collect personal data from individuals under the age of 21. If fb002 discovers or is informed that it has inadvertently collected data from a minor, it will immediately delete that data and close the associated account.

13.2 Parents and guardians who believe a minor may have accessed the fb002 platform should contact our support team immediately so that appropriate action can be taken.

14. Links to Third Parties

The fb002 platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. fb002 is not responsible for the privacy practices of third-party websites and encourages users to read the privacy policies of any external platform they visit.

15. Policy Amendments

15.1 fb002 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. Material changes will be communicated to registered players via email or in-platform notification prior to taking effect.

15.2 The date at the top of this Policy indicates when it was last revised. Continued use of the fb002 platform following notification of changes constitutes acceptance of the revised Policy.

16. Contact & Data Protection Officer

For any privacy-related queries, requests to exercise data subject rights, or concerns regarding fb002's handling of personal data, please contact the fb002 support and data protection team. All formal privacy correspondence should be submitted in writing to: [email protected]

fb002 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy law. The DPO can be reached through the same contact address.